An exclamation mark means a test failed and was skipped. A wrench means a problem was found and fixed. Depending on the problem, click either Fix Printing or Fix Scanning. If there is a connection problem, follow the instruction in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start and then choose your printer. Run HPPSdr.exe from the download location on your computer. Mac: Use Diagnose & Fix through HP Smart. Windows: Download HP Print and Scan Doctor. View ePrint information and print a claim code. 
View printer network connection information. Printer diagnostic and cleaning services. View information about the printer, such as the serial number and warranty status. Check supply levels and cartridge information. Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands or poor resolution after scanning go to HP Printers – Improving Scan Quality. Scan connection issues: Go to HP Printers – Network Scanner Connection Error (Mac) or HP Printer – USB Scanner Connection Error (Mac), depending on your printer connection type. Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support, type your printer model number and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to HP Printers – Printer is Offline or Not Responding (Mac). However, select one of the following links to resolve common printing, connection or scanning issues. HP Print and Scan Doctor is not available for Mac. HP Print and Scan Doctor includes a variety of extra tools and features to assist you in resolving printer issues or locating information about your printer. You may use the HP Print and Scan Doctor to examine the status of the device management, drive check, Windows (WIA) Scan, HP Twain Scan and HP Scan.Įxcellent free utility for maintaining your HP printer or resolving typical printing and scanning typical printing and scanning issues with Windows PC! HP Print and Scan Doctor is a free utility for Windows & Mac OS that can assist you in resolving printing and scanning issues. 
Download Here (9.4 MB) What is HP Print and Scan Doctor?
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